We have significantly upgraded our critical systems for client support, communication, and new user onboarding to enhance your professional efficiency and maximize your value from the application.

• New In-App Chat Support:

  The traditional "contact support" link has been replaced with a professional, integrated in-app chat feature, now available as “support chat".
  
  This secure system allows our operational team to provide faster, more contextual, and more accurate support for your urgent matters, getting you back to work with minimal delay.

• New ‘What's New’ Updates System:

  We have introduced a dynamic new system for communicating platform updates.
  
  This system uses automatic pop-up notifications directly within the application, ensuring you are immediately and effortlessly informed of the latest features, critical fixes, and performance improvements without having to search for external emails or posts.

• Improved Help Portal:

  Our new Help Portal features an advanced search functionality.
  
  You can now quickly and reliably locate relevant support articles, best practices, and detailed documentation, saving you time otherwise spent navigating manuals or looking up common issues.

• New Welcome Carousel:

  A new, structured welcome carousel is now available for all first-time sign-ups.
  
  This three-step onboarding feature utilizes clear videos and subtitles to rapidly introduce the system’s core professional functionalities, including the AI assistant, structured case analysis, and document generation, ensuring rapid user adoption and helping you achieve maximum time-to-value from day one.