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Hey {name|there}! 👋

The customer reports an issue when attempting to upload a file to case `215a7877-66bb-44fe-a771-3a2e7f097d10`. They state that the system repeatedly asks the same question, preventing the file from being successfully uploaded.<a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://whisperit.ai/protected/cases/215a7877-66bb-44fe-a771-3a2e7f097d10">https://whisperit.ai/protected/cases/215a7877-66bb-44fe-a771-3a2e7f097d10</a>Thought: This user uses a lot of OCR - is the upload related to his limits?

File upload to case fails due to infinite prompt

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